Refund policy

Returns – Luxéa

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return conditions:

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn or unused, with tags

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

To initiate a return, contact us at aroudabrar4@gmail.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.
🌍 Note: If you're outside Morocco, shipping times may be longer.

🛠 Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and resolve it as quickly as possible.

🚫 Exceptions / Non-returnable items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., opened beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you’re unsure whether your item is eligible.

Exchanges

The fastest way to get what you want is to return the item you have and place a new order once the return is approved.

🇪🇺 European Union – 3-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 3 days of receiving it, for any reason, without justification.
The item must meet the same return conditions listed above.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded via your original payment method within 10 business days.

🕒 Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at aroudabrar4@gmail.com.